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Home > City Resources > Communication > AP Telecom

Connecting globally

The Andhra Pradesh Telecom Circle of the Bharat Sanchar Nigam Limited (BSNL) has been expanding its communication facilities in tune with the increasing demand for the service from various sections of the society. The growth of telecom took a quantum jump in the last three years. According to NVR Rama Rao, Chief General Manager, AP Telecom Circle, the total number of working connections had gone up to 28, 47, 541 as on Connecting peopleSeptember 30, 2001 from 11,67, 419 in April 1998. Presently, the AP Telecom covers all the mandals in the state through 2,789 telephone exchanges. "The AP Telecom Circle aims at providing consistent and reliable telecommunication service to the rural areas. Presently, AP Telecom has enhanced its rural connectivity to around 23,401 villages in the state," said NVR Rama Rao. The circle has been able to achieve such an exponential growth figures because of its insistence on the innovative technology, which has helped it to provide better services to its subscribers.

Increasing telecom facilitiesThe AP Telecom covers many villages through the Public Telephones (PTs), Multi Access Radio Relay (MARR), Subscriber Trunk Dialing (STD) etc. And by setting 'Internet Dhabas', around 1007 mandal headquarters in the state have been connected tothe rest of the world. And the access from Public Switched Telephone Network (PSTN) to cellular operators has been improved. In addition to the indigenous C-Dot exchanges, around 10 lakh liners of Alcatel new technology, around 67,000 lines of Siemens technology, and around 5,000 lines for AT&T technology have been provided during the year 2000-2001. "AP Telecom is gearing to focus on the customer service in order to stay ahead of the competition in the light of the increased private participation in the telecommunication sector," said Mr Rama Rao.

AP Telecom's DrishyaThe AP Telecom recently opened a 'Public Grievance Cell' at the Chief Manager, Telecom Office with an easy to remember access code 1094. This toll free number can be accessed from any part of the state. Commercially important customers and corporate customers with very high bill amounts were identified for better attention. Account managers were appointed to cater to all the service needs of such identified customers. The website of the AP Telecom has been updated to provide all the required information related to the service and tariff. A facility to make booking for various services has been incorporated in the website. This will enable the district officer to look into the requirements directly by using e-mail. In its expansion plans, The AP Telecom has installed over 5,000 lines equipment in the twin cities with four base stations to offer wireless service. Out of the 5,000 lines, 3,750 are fixed wireless terminals and 1,250 are hand held terminals which provide limited mobility functionality.

'Drishya', another a value-added facility from AP Telecom offers you the pleasure of viewing the person you are talking to over the normal telephone. "With Drishya, you will be able to see each other, share emotions, assess reactions and give shape to your memories. You can gauge the feedback from your colleagues instantly", said Mr Rama Rao about the AP Telecom's pioneering effort to take the state into the future.